Dolphin Tech Tips - Connection Denied Remote Login

Hey folks! This post is the first in a series of tech tips that we techies at Dolphin are going to be rolling out.These tech tips are aimed at helping our reader tackle common issues with ease without the need of involving the IT or support team. We’re going to start with a fairly common issue and resolve it in 5 steps!

We’re Dolphin 24x7, a remote infrastructure management outfit full of tech whizzes who promise quick and efficient support. Right from handling IT tickets to cPanel, server management, etc., Dolphin’s got you covered.

Server Management Issue

Unable to remote login into another computer/virtual machine. So here’s what the error on your system looks like:

We’ve seen that “aha” moment on our users’ faces quite so often when we resolve these tickets, that we decided to cut the chase and put it online.


This needs to be solved at the computer that you’re trying to remote into. Yep, the problem is rarely with the system you’re using to access the remote computer. All you have to do is add “Remote Desktop Users” group or add individual users to remote into the said computer. It’s a simple logic of letting in just a marked group of friendly people in your house. So if you wish to access your computer from another computer, your comp needs to recognize it and allow it. Here’s how you can do it in 5 quick steps:

  1. Go to Control Panel (make sure large/small icon view is enabled) and click on 
  2. Click on Remote settings on the left panel.A System Properties window will open.

  1. Make sure remote connection is allowed.Check Allow connections only from computers running Remote Desktop with Network Level Authentication

  1. Click on Select Users& click on Add to add the user(s) or group(s) that you would like to give remote access to.
  2. Done!

Hope this post was helpful. Do let us know what resolutions you’d like to see posted.

Need IT support? Reach out to us @ +1-516-717-2049 or fill in this form to request for a tech tip.

Dolphin 24x7 can help you with reliable remote infrastructure management. Reach out to us for IT support outsourcing, cPanel, Server Management, etc. Click here to check out our service platter.

  • Posted On: Tue, 01/16/2018 - 15:31

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